Warranty
2-Year Warranty, Lifetime Support
We stand behind every screen we ship. Our warranty covers both manufacturing defects and long-term reliability — with a clear claim process and no hidden charges.
Warranty Coverage
| Item | Warranty Period | Coverage |
|---|---|---|
| LED modules | 2 years | Dead pixels, brightness degradation, colour shift |
| Power supplies | 1 years | Failure under normal operating conditions |
| Control cards & system | 1 years | Hardware failure, configuration restore support |
| Cabinet structure | 1 years | Frame, locking mechanism, surface finish |
| Receiving cards | 1 years | Hardware failure |
Not Covered
- Physical damage from impact, crushing, or incorrect installation
- Damage caused by use outside the specified operating environment (temperature, humidity, voltage)
- Damage from unauthorised disassembly, modification, or repair
- Normal wear on consumable parts (connector pins, fan filters, battery ageing in controllers)
- Shipping damage caused by the customer's own carrier or unpacking process
How to Make a Claim
- Send us the evidence — Photo or short video of the faulty unit, plus the order number and a description of the symptom.
- Get a diagnosis — Our technical team responds within 24 hours with a diagnosis and repair plan, or a replacement decision.
- Receive the replacement — Replacement modules are shipped free of charge. For warranty-covered failures, we cover the replacement part and standard international shipping. The customer covers customs duties in their country unless otherwise agreed in the contract.
- Return the faulty part — We provide a return shipping label. You send the defective module back so we can run root-cause analysis and improve future production.
Replacement Parts Availability
We stock spare modules for all our current product series for at least 5 years after the model is discontinued, so you can service your installation long after purchase.
Service Beyond Warranty
Even after the warranty period, we continue to support your installation. We offer paid repair services, spare part supply, and technical consulting for expansion or upgrades at cost-plus pricing — no supplier chain markup.
To start a claim or ask about spare parts, contact our service team.